Residential HVAC · Same Values Since 1972
Most service calls in this industry start with a visual inspection and a guess. Tru72 starts with real measurements taken by certified technicians, so the recommendation matches the actual problem in your actual home. The diagnostic-first standard that took root in 1972 lives on through Tru72 Heating & Cooling, one customer, one system, one relationship at a time.
What we solve.
Diagnostic Repair. Furnace, heat pump, A/C, or ductless. We run instrumented diagnostics, find the actual failing component, and quote the actual repair. $72 service fee, credited to repair if you proceed. Tested. Quoted. Fixed.
Replacement (Heat Pump, Furnace, A/C). Manual J load calculation against your actual home. Right-sized equipment from Daikin or Goodman. Ductwork evaluated before contract. Energy Trust rebate filed at install. Sized. Verified. Installed.
Ductless Mini-Splits. Older homes, ADUs, additions, bonus rooms, converted attics. We install ductless systems sized to the actual zone they'll heat and cool, not to a manufacturer's catalog default. We also service mini-splits we didn't install, which most companies won't do. Zone by zone. Calibrated.
Indoor Air Quality. We measure humidity, particulates, and allergen levels room by room before recommending equipment. Wildfire-smoke filtration, whole-home dehumidifiers, UV systems, fresh-air ventilation, matched to your home's actual data. Measured. Matched.
Home Performance Testing. Blower-door test, duct leakage measurement, infrared thermal imaging. We tell you where your home is losing comfort and energy, with numbers. Then design the upgrade path that pays back fastest. Building science, applied.
Spring A/C and fall heating diagnostics. Two seasonal touchpoints that measure system performance and flag components trending toward failure. $12/month or $144/year. Free for life through Mission Ready.
Learn about Tru Comfort Plan → Explore Locations →Tru Comfort, free for life, for first responders, teachers, and active or veteran military. Two seasonal diagnostics, priority service, transferable benefits, no monthly fee. Plus two benefits the standard plan does not include.
What we stand for.
Heritage. Three generations of craftsmen. One operating standard, carried forward.
Standard. Boots covered. Work site clean. Comfort dialed in. Every visit, every time.
Method. Real measurements. Real instruments. Real diagnosis. Every service call.
"Same handshake your grandfather got.
Real diagnostics your home actually needs."
The Tru72 method. Most contractors start with what they suspect. We start with what we can prove. Because the right recommendation begins with understanding the problem, not guessing at it.
Tru72 technicians run instrumented diagnostics on every call. Refrigerant pressures. Capacitor microfarads. Airflow static pressure. Temperature differential across the coil. We measure what the system is actually doing, identify the actual failing component, and walk you through what we found. You see the data. You see the cost. You see the options. Then you decide.
A capacitor that measures 12 µF when the manufacturer spec is 35 µF is the failure, not a symptom. We catch the part that's actually broken instead of defaulting to the expensive, common guess.
"Looks like a bad compressor" is not a diagnosis. A pressure reading is.
What it means: you pay for the actual problem, not the part someone guessed it might be.
We don't size your new system by "what was there before." We run a Manual J load calculation against your actual home: square footage, insulation, infiltration, climate zone. The right size system runs efficiently for 15+ years.
An oversized system short-cycles itself to an early grave. We won't sell you one.
What it means: consistent comfort, lower bills, and equipment that lasts the full service life instead of half of it.
A purifier doesn't fix a humidity problem. A dehumidifier doesn't fix particulates. We measure room-by-room humidity, particulate, and allergen levels, then recommend the equipment the data actually calls for.
Match the solution to the measurement. Not to the discomfort.
What it means: you only pay for the equipment your home actually needs, not a generic "allergy package" bundle.
What we stand for.
When our shop opened in Albany, Oregon in 1972, the founding principle was simple: do honest work, know your craft, and stand behind your word. That standard outlasted decades of industry change, equipment trends, and business cycles. It is the reason the company is still here.
In 2025, the business evolved into Tru72 Heating & Cooling. The name reflects expansion into Portland and Southwest Washington. The standard did not change. Every technician dispatches with the same expectation: measure first, recommend second, stand behind it.
Clean work on every job. Quality equipment and service. Comfort for every homeowner we serve. Three words. One standard. Since 1972.
Same diagnostic methodology, two locations. Choose your closest Tru72 to see service area, reviews, and schedule.
Frequently asked.
Tru72 is a diagnostic-first residential heating and cooling company with roots dating back to 1972. We test before we recommend, and measure before we quote. Every service call begins with real instruments (refrigerant gauges, capacitor meters, manometers, combustion analyzers) before we propose a repair. Every replacement is sized with a Manual J load calculation against the actual home, not the equipment that was there before. The standard hasn't changed since the business opened its doors in 1972: honest work, technical excellence, stand behind your word.
Because guesses cost homeowners money. Most service calls in this industry start with a visual inspection and a quote based on what the symptom usually means. That guesswork pushes homeowners toward the expensive, common assumption instead of the actual, often smaller fix. Tru72 starts with measurements (pressures, temperatures, voltages, airflow, combustion) so the recommendation matches the data. You see the readings, you see the finding, you decide what gets repaired.
The Tru72 service-call fee is $72. That covers a real diagnostic by a certified technician, with measurements and a written finding. If you approve the repair, the $72 is credited toward the work, so you're not paying twice. Mission Ready Plan members (first responders, teachers, and military) pay $39.
A certified Tru72 technician arrives in a marked truck and walks the system with you first, so the conversation starts with what you're experiencing. Then the diagnostic runs on real instruments: refrigerant pressures and temperatures, electrical readings on motors and capacitors, airflow and static pressure on ductwork, combustion analysis on gas appliances. When the data tells us where the real problem is, we explain the finding in plain English, write up the repair options with prices, and you decide what to do next. No upsell pressure. No "while we're here" add-ons that weren't measured.
Same-day and next-day appointments are available across most of our service area when you call before 2 p.m. For genuine emergencies, no heat in winter, no cooling during a heat advisory, gas smell, carbon monoxide alarm, we dispatch a real technician 24 hours a day, 7 days a week. The phone is answered any hour by a real person.
Choose your local Tru72 from the Locations section on this page. Each location page lists the cities and neighborhoods served, the local crew, applicable rebates, and how to schedule.
Same handshake. New instruments. Same values since 1972. We don't guess. We test. Every service call begins with real measurements taken by certified technicians. Every replacement starts with a Manual J load calculation against your actual home. Three locations. One standard. Choose the team closest to you.
Clean. Quality. Comfort.
Premium Comfort. Built on Trust.
