Tru72 Portland · Portland Metro & SW Washington
Portland's diagnostic-first HVAC.
We don't guess. We test. Heat domes the AC was never sized for, wildfire summers that need real filtration, bungalows built for none of it — every call starts with instrumented measurements, so the recommendation matches your actual home.
- 24/7Emergency dispatch & answering
- $72Diagnostic, credited to the repair
- 4.8 ★Hundreds of customer reviews
Three generations of craftsmen. The Larsell standard since 1972, dispatching from the Lake Oswego office across Portland metro and Southwest Washington.
Describe the problem. We'll translate it into a system.
Three ways a Portland call usually starts.
Something's wrong and I don't know what.
Diagnostic repair. Furnace, heat pump, A/C or ductless. We run instrumented diagnostics, find the actual failing component, and quote the actual repair. Tested. Quoted. Fixed.
$72 diagnostic, credited toward the repair.
My system is on borrowed time.
Heat pump & HVAC replacement. Manual J load calculation against your actual home. Right-sized equipment from Daikin or Goodman. Ductwork evaluated before the contract. Energy Trust of Oregon rebate filed at install for Oregon homeowners. Sized. Verified. Installed.
Free in-home assessment, including the Manual J and a written quote.
Free in-home assessment, including the Manual J and a written quote.
I'd rather catch problems early than fix emergencies.
Tru Comfort maintenance. Spring A/C and fall heating diagnostics. Two seasonal touchpoints that measure system performance and flag components trending toward failure. Free for life through Mission Ready.
$12/month or $144/year.
$12/month or $144/year.
The Portland standard, in five facts
- Since 1972Larsell standard, Lake Oswego office.
- ETO Trade AllyActive in Oregon.
- CertifiedEPA Section 608 trained technicians.
- Daikin · GoodmanAuthorized dealer.
- $72Diagnostic, credited to the repair.
- Oregon CCB #40820
- WA Contractor #LARSEMS742D7
Why homeowners choose Tru72.
The difference isn't a slogan. It's how we work.
| What is being compared | Other HVAC companies | Tru72 |
|---|---|---|
| Diagnosis | Guess first. | Measure first. |
| Recommendation | Replace first. | Diagnose first. |
| Sizing | Same-size replacement. | Manual J sizing. |
| Motive | Sales-driven. | Data-driven. |
Every Portland service call starts with a measurement.
Most contractors start with what they suspect. We start with what we can prove. Technicians run instrumented diagnostics on every call — refrigerant pressures, capacitor microfarads, airflow static pressure, temperature differential across the coil. You see the data, you see the cost, you see the options. Then you decide.
Repairs: the cheaper, correct fix.
A capacitor that measures 12 µF when the manufacturer spec is 35 µF is the failure, not a symptom. We catch the part that's actually broken instead of defaulting to the expensive, common guess.
What it means: "Looks like a bad compressor" is not a diagnosis. A pressure reading is.
Replacements: right-sized through Manual J.
We size your new heat pump or furnace by Manual J load calculation against your actual Pacific Northwest home: square footage, insulation, infiltration, climate zone. The right size system runs efficiently for 15+ years.
What it means: An oversized system short-cycles itself to an early grave. We won't sell you one.
Indoor air quality: measured, not assumed.
Wet winters, dry summers, wildfire smoke season. We measure your home's humidity, particulates and allergen levels room by room before recommending equipment.
What it means: Match the solution to the measurement. Not to the discomfort.
What Portland homes need.
Six services, one standard. Every one of them starts with a number.
Heat Pumps
One system for both seasons, sized by Manual J against your actual home. Energy Trust rebate filed at install, so it lands on the invoice.
Air Conditioning
Repair, replacement and commissioning for homes that couldn't keep up with the last heat dome.
Furnaces
Instrumented diagnostics first. We find the failing component instead of quoting the whole appliance.
Ductless Mini-Splits
Older Portland-area homes, ADUs, additions, bonus rooms, converted attics. Sized to the actual zone, not to a catalog default. We also service mini-splits we didn't install, which most companies won't do.
Indoor Air Quality
Wildfire-smoke filtration, whole-home dehumidifiers, UV systems, fresh-air ventilation. Matched to your home's data, room by room.
Home Performance
Blower-door test, duct leakage measurement, infrared thermal imaging. Where your home is losing comfort and energy, with numbers.
Free for life. For those who serve.
Tru Comfort, free for life, for first responders, teachers, and active or veteran military across Portland metro and SW Washington. Two seasonal diagnostics, priority service, transferable benefits, no monthly fee. Your service-call diagnostic drops to $39 against the $72 standard, and you get an extra 5% off service on top of the standard 10%.
The standard came north. Same handshake. New zip code.
The Tru72 technician at your Lake Oswego door, your Beaverton driveway, or your Vancouver back patio is working to the same diagnostic-first standard Larsell Mechanical set on 1st Avenue in Albany in 1972.
Same crews. Same instruments. Same operating discipline: measure first, recommend second, stand behind your word.
Meet CJ Oyler.
CJ OylerGeneral Manager, Tru72 Portland
CJ runs the Portland office with more than a decade of home service experience and eight years in the military as a combat medic. Started as a technician, moved through Service Manager and into General Manager.
Bachelor's degree, MBA, four kids, lifelong Oregonian.
If something on a Portland job isn't right, CJ is the person you talk to.
Trusted by The Home Depot.
Tru72 Heating & Cooling is a fully licensed, insured, and Authorized Service Provider for The Home Depot. That authorization reflects a vetted standard: licensing confirmed, insurance verified, and workmanship held to a consistent quality bar. When The Home Depot sends a homeowner to us, we show up the same way we always do: diagnostic first, honest recommendation, quality install.
- Fully licensed and insured
- Background-checked technicians
- Workmanship backed by The Home Depot's service guarantee
- Same diagnostic-first standard on every job
Trade Ally for Portland metro. Rebates filed at install.
Tru72 Portland is an active Energy Trust of Oregon Trade Ally for Oregon homeowners. Qualifying heat pump rebates are filed at the time of installation, so the rebate lands as a discount on the invoice rather than a six-week reimbursement.
| Improvement | Owner-occupied home | Rental, attached home or Savings Within Reach |
|---|---|---|
| Energy Trust of Oregon Ducted heat pump | $1,000 | $3,000 |
| Energy Trust of Oregon Ductless heat pump | $800 | $1,800 |
| Energy Trust of Oregon Extended capacity heat pump | $1,000 | $2,000 |
| Energy Trust of Oregon Smart thermostat | $250 | $250 |
| State and federal credits Consult your tax professional | Varies | Varies |
Who the heat pump money is actually for: homes served by PGE or Pacific Power, where the new heat pump replaces electric heat. A ducted system has to replace an electric forced-air furnace and rate HSPF2 7.50 or better. A ductless one has to replace electric resistance heat in the main living space, rate HSPF2 8.10 or better, and put its largest indoor head in that room. Neither can have a gas backup, and if an electric furnace stays on as auxiliary heat the thermostat lockout has to be set to 35°F or lower. One ductless incentive per home.
The extended capacity figure needs a central ducted system on a traditional air handler that meets CEE Tier 1 Path A — slim-duct types don't qualify. The smart thermostat incentive runs the other way round: it is for a home heated by a gas forced-air furnace, and it drops to $100 if the installer isn't actively licensed.
The right-hand column is the amount for a rental, for an attached home — a duplex, triplex, fourplex, townhome or rowhome — or for a household enrolled in Energy Trust's Savings Within Reach. The application has to be in within 60 days of the install. We file it.
Two other programmes can stack on top: Oregon's Heat Pump Purchase Program, run by the Oregon Department of Energy, and the federal HEAR rebates for income-qualified households. Both move, so we confirm what is open and what it is worth at the assessment rather than print a figure here. Your tax professional can help you identify and file for any applicable state or federal credits or rebates.
Figures are Energy Trust of Oregon's own, from its Oregon Residential Incentive Information Sheet effective January 1, 2026 (PI 0320I v2026.1). Incentives depend on funding and are subject to change.
Reviews from your neighbors. Verified across the platforms you trust.
About Tru72 Portland.
Frequently asked, plainly answered.
What is Tru72 Heating & Cooling, Portland?
Tru72 Heating & Cooling, Portland is the diagnostic-first residential HVAC contractor serving the Portland metro and Southwest Washington from the Tru72 office at 5 Centerpointe Dr, Ste 87 in Lake Oswego, Oregon. The location opened in 2025 to extend the diagnostic-first standard Larsell Mechanical Service has practiced since 1972 into a second market.
What cities does Tru72 Portland cover?
Tru72 Portland serves Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, and Oregon City in Oregon, plus Vancouver, Camas, Battle Ground, Ridgefield, Washougal, and La Center in Washington. Same-day service is available across most of the area when you call before 2 p.m.
Where is the Tru72 Portland office?
The Tru72 Portland office is at 5 Centerpointe Dr, Ste 87 in Lake Oswego, OR 97035, in the Centerpointe office park just off Interstate 5. The location is branded Portland because that's the metro it serves. The office itself is in Lake Oswego.
Do you serve Vancouver and Southwest Washington?
Yes. Tru72 Portland serves Vancouver, Camas, Battle Ground, Ridgefield, Washougal, and La Center in Washington from the Lake Oswego office. Crossing the Columbia is part of the Portland location's standard service area, not a special-trip arrangement.
How does the $72 diagnostic fee work?
Tru72 charges a $72 service-call fee for diagnostic visits. This fee covers the labor cost of real instrumented diagnostics, not just a truck roll. If you proceed with the recommended repair, the $72 is credited toward the repair. Tru Comfort members pay a reduced diagnostic fee, and Mission Ready Plan members (first responders, teachers, military) pay $39.
Is Tru72 Portland an Energy Trust of Oregon Trade Ally?
Yes. Tru72 Portland is an active Energy Trust of Oregon Trade Ally. Qualifying heat pump rebates are filed at the time of installation for Oregon homeowners, so the rebate lands as a discount on the invoice rather than a six-week reimbursement. Washington homeowners benefit from the same diagnostic methodology, though Energy Trust incentives apply only on the Oregon side of the river.
What HVAC equipment brands does Tru72 install in Portland?
Tru72 Portland is an authorized dealer of Daikin and Goodman equipment. Every replacement begins with a Manual J load calculation against your actual home rather than a "same as before" assumption, so the recommended system matches your home's real heating and cooling load.
Portland metro & Southwest Washington, covered.
Two states. One Lake Oswego dispatch office. From the West Hills to Battle Ground, the same diagnostic-first standard at every door.
- Lake Oswego
- Portland
- Beaverton
- Tigard
- Tualatin
- West Linn
- Oregon City
- Hillsboro
- Wilsonville
- Gresham
- Vancouver, WA
- Camas, WA
- Battle Ground, WA
- Ridgefield, WA
- Washougal, WA
- Hawthorne
- Pearl District
- Sellwood-Moreland
- Mt. Tabor
- Multnomah Village
Don't see your town? Call (541) 652-6299. We dispatch beyond this list for the right job.
Schedule before you need us.
The next Portland heat wave is a question of when, not if. The next ice storm is on the way. A Tru72 technician arrives on a calm day with the instruments to measure your system properly, the math to size a replacement honestly, and the time to walk you through what the data showed. Same-day service is available across Portland metro and SW Washington on most days when you call before 2 p.m. After hours, the 24/7 emergency line is staffed around the clock.
- Portland Metro & SW Washington(541) 652-6299
Diagnostic-first HVAC across the Portland metro and SW Washington
Tru72 Heating & Cooling, Portland serves Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, Oregon City, Hillsboro, Wilsonville and Gresham in Oregon, and Vancouver, Camas, Washougal, Battle Ground, Ridgefield and La Center in Washington, from the dispatch office at 5 Centerpointe Dr, Ste 87, Lake Oswego, OR 97035. Neighborhood coverage includes Hawthorne, Laurelhurst, Irvington, Alberta Arts, Sellwood-Moreland, Woodstock, St. Johns, Multnomah Village, Hollywood and Richmond. Manual J load calculation on every install. Authorized Daikin and Goodman dealer. Active Energy Trust of Oregon Trade Ally. $72 diagnostic, credited toward the repair. Oregon CCB #40820 · WA Contractor #LARSEMS742D7.
