Good Neighbor Program
Comfort for our community.
Hope for neighbors in need. Every fall, Tru72 installs heating and cooling systems for a few local households in Portland metro Oregon and Southwest Washington, at no cost to the families selected. Nominations stay open year-round, and anyone can submit one: yourself, a family member, a neighbor, someone you know through your community.
Same crew. Same standard. No bill.
Why we do this.
The shop on 1st Avenue has been running since April 16, 1972. The standard Richard A. Larsell set the day he opened the doors is the same standard we hold every job to: honest work, technical excellence, stand behind your word.
Most of our installs go on an invoice. A few each year do not, because the household couldn't otherwise afford a working system. The Good Neighbor Program is how we keep that math honest.
The crew is the same. The diagnostic-first process is the same. The right-sized system, measured for the actual home, is the same. The only difference is who pays the bill.
Three steps.
From nomination to install.
Nominate
Anyone can submit a nomination. Yourself, a family member, a neighbor, someone you know through your community.
Review
Each fall, we read every nomination from the year and look for households where a new system would make the biggest difference.
Install
The household is contacted. We schedule, install the right-sized system, and commission it before we leave. No cost.
We keep this open.
Priority goes to households where the system has failed and a fix isn't financially possible.
Homeowners.
Owner-occupied primary residences across the Portland metro and Southwest Washington service area.
Renters.
Eligible with landlord coordination. We work with the property owner to confirm install authorization before scheduling.
Within our radius.
Portland metro Oregon and Southwest Washington, dispatched from the Lake Oswego office.
What we look for.
The existing system has failed or is failing, and a repair or replacement isn't financially possible for the household.
Priority weight to seniors, veterans, families with young children, and households with someone living with a disability or chronic illness.
A working HVAC system would materially change the household's safety, health, or quality of life.
Where the program runs.
Same map as our paid service area.
The Good Neighbor Program from the Tru72 Portland office serves the same I-5 corridor cities we dispatch to every day. That includes Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, and Oregon City on the Oregon side, plus Vancouver, Camas, Battle Ground, Ridgefield, Washougal, and La Center across the Columbia River in Washington.
If the household you want to nominate is at the edge of our radius, submit anyway. We'll let you know if it falls outside what we can reach.
Tell us about the household. It takes a few minutes.
Submit a nomination for yourself, a family member, a neighbor, or someone in your community. Anything you can tell us about the household and what's going on with their system helps the review.
All nominations are confidential. The Tru72 leadership team is the only audience. Selected households are contacted directly by Tru72 in the fall. Nominators are not notified of the selection outcome.
About the Good Neighbor Program.
Frequently asked.
Who can be nominated for the Good Neighbor Program?
Anyone living in our Oregon or Southwest Washington service area can be nominated. Homeowners and renters are both eligible (we coordinate with the landlord when a renter is selected). Priority is given to households experiencing genuine financial hardship around HVAC repair or replacement, and to seniors, veterans, families with young children, and households with someone living with a disability or chronic illness.
Who can submit a nomination?
Anyone. Nominate yourself, a family member, a neighbor, or someone you know through your community. Nominations stay open year-round.
When are recipients selected?
Each fall, the Tru72 leadership team reviews every nomination received that year and looks for households where a new system would make the biggest difference. Selected households are contacted directly. There is no public announcement of recipients.
Is there a deadline?
Nominations stay open year-round. The review happens in the fall, so nominations submitted by late summer are considered for that year. Nominations submitted later roll forward into the following year's review.
What does the family receive?
Tru72 installs a right-sized heating and cooling system in the household at no cost. The same crew runs the install. The system is sized using Manual J load calculations, installed to the same standard as a paid job, and commissioned before the crew leaves.
Does the recipient need to live in Tru72's service area?
Yes. The Portland Good Neighbor Program serves the same Portland metro and Southwest Washington area that Tru72 dispatches to from the Lake Oswego office: Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, Oregon City, Vancouver, Camas, Battle Ground, Ridgefield, Washougal, and La Center.
Can I nominate more than one household?
Yes. Submit a separate nomination for each household, so the leadership team can review each one on its own merits.
What happens after a nomination is submitted?
We acknowledge the nomination by email or phone. The household itself is not contacted until the fall review, and only if they are selected. Nominators are not notified of the selection outcome. If the household is selected, Tru72 reaches out to coordinate directly.
Know a household that needs heat?
Submit a nomination. The review happens in the fall. Nominations submitted today are read this year. Nominations submitted later roll forward into next year's review. The work is the same standard we hold every paid job to. The only difference is the invoice.
- Portland Metro & SW Washington(541) 652-6299
