Talk to Tru72 Albany
Talk to a real person.
Pick up the phone. Schedule online. Send a note. (541) 652-6299 is answered by the Albany team at the original 1972 shop on 1st Avenue. Daily 8am to 8pm with 24/7 emergency dispatch and 24/7 answering, so you reach a human at any hour.
Hablamos español. Llámenos al (541) 652-6299.
Reaching Tru72 Albany, at a glance
- (541) 652-6299Phone.
- Daily 8am-8pmHours.
- 24/7Emergency dispatch.
- Mid-Willamette ValleyService area.
- Oregon CCB #40820
Get in touch.
24/7 emergency service and answering
Questions about Tru Comfort membership, equipment options, billing, careers, or general feedback go here. A real person on the Albany team reads every message and replies within one business day.
For service, repair, or replacement quotes, use the phone or the online scheduler.
If your heat or cooling is out now, call (541) 652-6299. Staffed 24/7.
Use the form below. A real person on the team reads every message and replies within one business day.
Real emergency? Skip the form.
If it's freezing inside, the AC quit during a heat advisory, you smell gas, or you see refrigerant leaking, call the line right now. Emergency dispatch runs 24/7 from the Albany shop. A real person picks up, day or night.
Questions about contacting Tru72 Albany.
What is the best way to reach Tru72 Albany?
Call (541) 652-6299. The line is staffed Daily 8am to 8pm by a real person and answered 24/7 outside those hours by our answering service. Online scheduling through our booking calendar routes to the same dispatcher. Both methods reach the same Albany team.
Where is the Tru72 Albany office?
The Albany office is at 815-A SE 1st Ave E, Albany, OR 97321. This is the original 1972 Larsell Mechanical Service shop on 1st Avenue, in continuous operation since April 1972. The trucks have updated, the instruments have improved, the name on the door changed to Tru72 in 2025. The location and the operating standard have not.
What are Tru72 Albany's hours?
Daily 8am to 8pm for normal service calls. 24/7 emergency dispatch for no-heat and no-cooling failures. 24/7 phone answering so a person picks up at any hour. Same-day appointments are usually available when you call before 2 p.m.
How quickly can Tru72 Albany get to my home?
Same-day service is typical when you call before 2 p.m. Emergency calls (no heat in winter, no cooling in a heat advisory, refrigerant leaks, electrical faults) are dispatched 24/7. Routine maintenance and replacement consultations are scheduled to the next available window that works for you.
Do I have to call to schedule, or can I book online?
Either works. Online scheduling through our online booking calendar puts you directly on our Albany dispatch schedule; a real person confirms your appointment. The phone line is staffed by the same team. Use whichever you prefer.
Is there a fee to come out and look at the problem?
Yes. The Tru72 service-call fee is $72 and covers instrumented diagnostics, not just the truck roll. If you approve the recommended repair, the $72 is credited toward the repair cost. Mission Ready Plan members (first responders, teachers, military) pay $39.
Same handshake since 1972.
Whether you're in Albany, Corvallis, Lebanon, Tangent, or anywhere we dispatch in the Mid-Willamette Valley, the line is the same and the standard is the same: measure first, recommend second, stand behind your word.
- Albany & the Mid-Willamette Valley(541) 652-6299
Reaching Tru72 across Albany and the Mid-Willamette Valley
Tru72 Heating & Cooling answers the Albany line at 815-A SE 1st Ave E, Albany, OR 97321, daily 8am to 8pm, with 24/7 emergency dispatch and 24/7 answering. The same office serves Albany, Corvallis, Philomath, Lebanon, Tangent, Millersburg, Sweet Home, Brownsville, Halsey, Harrisburg, Scio, Shedd, Jefferson, Sublimity and Stayton. $72 diagnostic, credited toward the repair. Oregon CCB #40820 · WA #LARSEMS742D7.
