24/7 Residential Emergency Service · Portland Metro & SW Washington
An HVAC emergency, answered by a real person.
Furnace out in a January cold snap. A/C dead in a July heat dome. Gas smell at 2am. The Tru72 line is answered every hour of every day. The dispatcher decides whether a technician rolls right now or first thing in the morning, then gives you a real ETA. No phone tree. No voicemail. No "we'll call you back."
- 1–2 hrTypical emergency response time
- $72Diagnostic fee. Same any hour, any day.
- $0After-hours surcharge. We don't charge one.
Dispatch is open. 24/7 phone answering, live technician availability.
Emergency dispatch, in five facts
- 24/7/365Real-person answering.
- 1–2 hrTypical emergency response.
- $72Diagnostic fee, any hour, any day.
- $39Mission Ready Plan members.
- Since 1972Three generations of craftsmen.
- Oregon CCB #40820
- WA Contractor #LARSEMS742D7
If your home is uncomfortable or unsafe, it's an emergency.
Real emergencies are the ones that put your home at risk or make it unsafe to occupy. If you're seeing one of these, don't wait for business hours. If you're not sure, call. We help you decide.
No heat in winter
Furnace not firing. Heat pump locked out. Indoor temperature dropping. Risk of frozen pipes if it stays below freezing overnight.
No A/C during a heat dome
Indoor temperature climbing past 80°F. Elderly residents, infants, or pets at risk. Pacific Northwest heat domes routinely push past 100°F.
Gas smell anywhere in the home
Rotten egg or sulfur smell near the furnace, water heater, or gas appliance. Leave the house. Call us from outside. Do not flip light switches.
Carbon monoxide alarm
CO alarm sounding. Headache, dizziness, nausea. Leave the home immediately. Call 911 first. Then us, after you're outside.
Water leaking from the indoor unit
Pooling water under the air handler, ceiling stains forming, drywall sagging. Risk of ceiling collapse and ongoing water damage.
Burning smell from vents
Electrical, plastic, or smoke smell coming from supply registers. Could be a motor failure, a wiring issue, or worse. Shut off the system. Call.
Refrigerant smell
Sweet, chemical smell near the indoor or outdoor unit. Refrigerant leak. Ventilate the space, avoid open flames, call us.
System short-cycling or won't stay on
Turns on, runs for 30 seconds, shuts off, repeats. Indicates a safety lockout or control failure. Could damage the compressor if it keeps running.
First, make the home safe.
Take the immediate action for your situation. The dispatcher will walk you through it on the call. These are not substitutes for the technician's visit; they are the steps that keep your home safe while the truck is on the way.
Gas smell: leave first, call second
Leave the house. Take everyone with you. Pets too.
Do not flip light switches, use the garage door opener, or start a car in the garage.
Once outside and at least 50 feet from the home, call us. Or call the gas company first if you suspect a major leak.
Gas leaks can ignite from a single spark. Get out before you make the call.CO alarm: out, 911, then us
Leave the home immediately. Get fresh air.
Call 911 first. Carbon monoxide poisoning needs medical evaluation even if symptoms feel mild.
Then call us. We dispatch a technician with a CO meter to find the source.
CO is odorless and invisible. If the alarm sounds, treat it as real every time.Water leak: power off, container under
Turn the thermostat off, then shut off the breaker that powers the air handler.
Place a bucket or shallow pan under the leak to catch drips.
If water has reached drywall or ceiling, move belongings out of the area.
Call us. Indoor unit leaks usually mean a clogged condensate drain or a frozen coil.No heat: don't let pipes freeze
Open kitchen and bathroom cabinets so warmer interior air can reach the supply lines.
Let faucets drip slightly on exterior walls.
Layer up, gather everyone in one room, close the doors to unused rooms.
If indoor temperature drops below 55°F and stays there, consider a hotel until we can restore heat.
The line is open right now.
Same crew at 3am as at 11am on a Tuesday. Same $72 diagnostic either way.
Three things that don't change after hours.
The diagnostic-first method does not pause for emergencies.
A real person answers.
Not a phone tree. Not a voicemail. Not an offshore call center. The Tru72 dispatcher picks up, listens, and asks the questions that matter.
What it means: your situation gets triaged by someone who can actually send a truck, in the first sixty seconds of the call.
The fee is the fee.
Some HVAC companies double or triple the diagnostic fee for after-hours, weekends, or holidays. We do not. The standard $72 covers the truck roll and the real-instrument diagnostic, and it is credited toward the repair when you proceed. Mission Ready Plan members (first responders, teachers, military) pay $39, any hour, any day.
What it means: you are not penalized for needing help at the wrong time of day.
The truck shows up fully loaded.
Combustion analyzer, refrigerant scale, electrical tester, manometer. Capacitors, contactors, igniters, thermostats, blower motors and refrigerant ride along too.
What it means: the most frequent failures get diagnosed and repaired in a single visit, with the same instruments we'd use at 11am on a Tuesday. No corner-cutting just because it's late.
Two ways an emergency call goes.
One of them starts with a recording.
| What is being compared | A typical after-hours call | A Tru72 after-hours call |
|---|---|---|
| The phone | A phone tree, a voicemail box, or an offshore call center takes a message and you wait for the callback. | A real person picks up, listens, and asks the questions that matter. |
| Triage | "We'll see when we can get there." | The dispatcher names the technician, gives you a real time window, and tells you the diagnostic fee. Gas smell or CO alarm: the technician rolls immediately, on the phone with you the whole way. |
| After-hours price | The diagnostic fee doubles or triples for nights, weekends and holidays. | $72, the same at 3pm on a Tuesday and 3am on a Sunday, credited toward the repair. $39 for Mission Ready members. |
| The truck | Corner-cutting, because it's late. | Combustion analyzer, refrigerant scale, electrical tester, manometer. The same diagnostic-first method we'd use at 11am on a Tuesday. |
Here's what happens when you call.
Four steps. No surprises. The Tru72 emergency dispatch process has been the same for fifty years.
A real person answers
Not a phone tree. Not a voicemail. Not an offshore call center. The Tru72 dispatcher picks up, listens, and asks the questions that matter.
The dispatcher decides
Gas smell or CO alarm: technician rolls immediately, on the phone with you the whole way. No heat at 2am with a sleeping family: same. Fan motor whining at 6pm: probably first-thing-tomorrow.
You get a real ETA
The dispatcher names the technician, gives you a real time window, and tells you the diagnostic fee. No mystery. No "we'll see when we can get there."
The truck shows up fully loaded
Combustion analyzer, refrigerant scale, electrical tester, manometer. The same diagnostic-first method we'd use at 11am on a Tuesday. No corner-cutting just because it's late.
Keep reading.
Furnaces
Combustion analyzer reading on every service call. The numbers go on the invoice.
Air Conditioning
Capacitor readings and refrigerant charge, measured on a calm day instead of a 99-degree one.
Tru Comfort Maintenance
Two diagnostics a year. The best emergency is the one that never happens.
Emergency questions.
What homeowners ask when they're in the middle of one.
Is Tru72's emergency line a real person or a voicemail?
A real person. The Tru72 phone line is available by phone 24/7. There is no voicemail tree for emergency calls. When you describe the situation, the dispatcher decides in real time whether a technician needs to roll immediately or schedule for first thing in the morning.
What's the response time for an HVAC emergency?
Typical emergency dispatch response is 1 to 2 hours, varying by distance from our Lake Oswego office and current dispatch load. Near-in metro (Lake Oswego, Tualatin, Beaverton) is faster. SW Washington north county (Battle Ground, Ridgefield) takes the longest. The dispatcher gives you a real ETA on the call.
Is there an after-hours surcharge?
No. The $72 diagnostic fee is the same at 3pm on a Tuesday and 3am on a Sunday. If you proceed with the repair, the $72 is credited toward the work. Mission Ready Plan members (first responders, teachers, military) pay $39. We don't penalize you for needing help at the wrong time of day.
What counts as an HVAC emergency?
Anything that puts your home at risk or makes it unsafe to occupy. Common emergencies: no heat in winter when pipes could freeze, no A/C during a Pacific Northwest heat dome, gas smell anywhere in the house, carbon monoxide alarm sounding, water leaking from an indoor air handler, burning smell from vents, refrigerant smell. If you're unsure, call us. We'll help you decide whether it's a same-day call or a tomorrow-morning call.
Does Tru72 handle commercial HVAC emergencies?
No. Tru72 is residential HVAC only. We service single-family homes, townhomes, condos, and accessory dwelling units (ADUs). For commercial HVAC emergencies, please contact a commercial HVAC contractor in the Portland metro area.
Can Tru72 fix my emergency in one visit?
Usually yes. Our trucks carry common parts (capacitors, contactors, igniters, thermostats, blower motors, refrigerant) so that the most frequent failures can be diagnosed and repaired in a single visit. Major component failures (compressor, heat exchanger, full system replacement) require ordering parts or scheduling a follow-up install, which the technician will outline before leaving.
Call us. Right now.
The line is open. Every hour. Every day. Same handshake, same standard, whether it's an emergency at 3am or a planned install at 10am. Albany homeowners, same number.
- Portland Metro & SW Washington(541) 652-6299
24/7 emergency HVAC across the Portland metro and SW Washington
Tru72 Heating & Cooling answers emergency HVAC calls around the clock for homes in Portland, Lake Oswego, Beaverton, Tigard, Tualatin, West Linn, Oregon City, and across the Columbia in Vancouver, Camas, Washougal, Battle Ground, Ridgefield and La Center, from the Lake Oswego dispatch at 5 Centerpointe Dr, Ste 87. $72 diagnostic, any hour, any day, credited toward the repair. $39 for Mission Ready Plan members. Oregon CCB #40820 · WA #LARSEMS742D7.
Residential service only. This emergency line serves single-family homes, townhomes, condos, and ADUs in Portland metro Oregon and Southwest Washington. For commercial HVAC emergencies in office buildings, restaurants, retail spaces, multifamily complexes over four units, industrial facilities, or any commercial property, please contact a commercial HVAC contractor. Larsell Mechanical Service handles commercial work separately.
